Your service was recently disconnected in error. We’re really sorry for the mistake and any inconvenience it caused. We’re currently in the process of restoring your account, and your service will be fully restored in the next few days. You might need to restart your phone if your service does not appear restored in the next 48 hours. Alongside this, we’ll apply £10 credit to your account, as a gesture of goodwill.
To keep your service running smoothly in the future, please be aware of these guidelines:
UK Usage Requirements: Accounts require regular ongoing usage within the UK to remain active under our service terms.
Travel Roaming: Roaming outside the UK is supported for short-term travel only
