My Oracle Cloud Support
Reminder for CUAs
My Oracle Cloud Support
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Check out the ‘How-To’ series to learn about your CSIs and SRs in the new portal.
Your new My Oracle Cloud Support portal will be going live on November 11, 2024. You may continue to access Preview until November 8, 2024. See your My Oracle Support maintenance advisory for details regarding support system availability. Any user administration changes completed in My Oracle Support by November 7, 5 PM, PT will be migrated to the new portal. Oracle Cloud Console users should continue using that console after the new portal is live. Similarly, customers using only on-premise products will continue using the existing My Oracle Support portal.
This transition brings changes to how Customer User Administrators (CUAs) will manage support activities. This email is to provide an overview of the key activities available to CUAs in the preview environment.
Reminder: No Service Request (SR) or historical data is available during Preview. To log an SR, including questions about Preview, please use the existing My Oracle Support.
Key activities for CUAs in MOS prior to November 7, 5 PM, PT:
Review users who have requested access to your company's CSI(s):
You’ll be notified via email when a user requests access to your company’s CSI(s) in My Oracle Support.
Either approve their request and set their access privilege or deny the request.
Until the request is approved, the user will not have support access using your company’s CSI(s).
Review users who no longer need access:
Delete access to any user(s) that no longer requires access.
Update or change any user(s) privileges whose circumstances may have changed.
Key activities for CUAs in My Oracle Cloud Support Preview:
Sign in and confirm your access.
Validate the User Groups created from your migrated CSIs.
Choose another person in your company to be the backup CUA if you have not already assigned someone.
