cloudnium~你这是要跑路吗？
XO Lee Owner
[email protected]
The bill for renewal has already been paid. It is clear through the screenshot of Alipay,
But why is it that after a few days have passed and the bill has not been processed yet, it still shows as unpaid? I don't know what your inaction should express~
Monday, May 6th, 2024 (16:27)
XO Lee Owner
[email protected]
I have renewed my payment for several days, when will you mark the bill as paid? Is there any sense of responsibility? The VPS is about to expire and you haven't processed the bill as paid after receiving the payment. Is this a fraud against consumers?
Saturday, May 4th, 2024 (12:42)
Earl Adams Operator
客服
Hello XO,
They do get marked as paid once our team or I get to it. We work tickets as they come in.
Thank you,
Earl Adams
https://cloudnium.net
推特: https://推特.com/CloudniumFTW
有图比: https://www.有图比.com/@Cloudnium
FB: https://www.FB.com/CloudniumFTW
Friday, May 3rd, 2024 (15:31)
xo Lee Owner
[email protected]
You have time to explain these, why not mark the bill as paid?
Friday, May 3rd, 2024 (15:27)
Earl Adams Operator
客服
Hello,
So we are still fighting with Stripe on getting this corrected. Once we do these issues go away. You can always add funds to your account then when it's time to renew the money is already sitting there for you to use.
Thank you,
Earl Adams
https://cloudnium.net
推特: https://推特.com/CloudniumFTW
有图比: https://www.有图比.com/@Cloudnium
FB: https://www.FB.com/CloudniumFTW
Friday, May 3rd, 2024 (15:01)
XO Lee Owner
[email protected]
Does it have to be like this every time a contract is renewed??
As shown in the figure, the payment has been completed for a long time, but the financial system still shows it as pending payment??
