[ol]Hello , 你好
I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with the VPS I recently purchased.
我希望这条消息能让你找到你。我写信是为了提请您注意我最近购买的 VPS 时遇到的一个问题。
Problem Description: 问题描述：
I have noticed that the peak network speed of the VPS is not reaching the standard 1G as advertised. Despite my expectations, the performance seems to be below the expected threshold during peak usage times.
我注意到VPS的峰值网络速度没有达到广告中的标准1G。尽管我有所期望，但在高峰使用时间，性能似乎低于预期的阈值。
Details: 详：
Observations: The observed peak network speed is consistently below the advertised 1G.
观察结果：观察到的峰值网络速度始终低于宣传的 1G。
Testing Environment: I have conducted multiple speed tests at different times to ensure the accuracy of my observations.
测试环境：我在不同时间进行了多次速度测试，以确保我的观察结果的准确性。
Action Requested: 请求的操作：
I kindly request your assistance in investigating and resolving this issue promptly. It is crucial for my operations to have the expected network performance as advertised.
我恳请您协助及时调查和解决此问题。对于我的运营来说，获得预期的网络性能至关重要。
Thank you for your attention to this matter. I appreciate your prompt assistance in resolving this issue.
感谢您对此事的关注。感谢您在解决此问题方面的及时帮助。
Best regards 此致敬意[/ol]复制代码
回复如下
[ol]Apologies for the delay, our staff is under a very high support load current due to a complex DDOS attack exploiting a software bug on our platform.
很抱歉延迟，由于利用我们平台上的软件错误进行复杂的DDOS攻击，我们的员工处于非常高的支持负载电流下。
We have been working non-stop for over a week now to resolve that, and believe it has been blocked as of this time.
我们已经马不停蹄地工作了一个多星期来解决这个问题，并相信到目前为止它已被阻止。
We are still doing cleanup work from that, but also handling a major support backlog, and new service deliveries requiring manual assistance have been delayed.
我们仍在进行清理工作，但也在处理重大的支持积压工作，需要人工协助的新服务交付已被推迟。
We appreciate your ongoing patience with this situation, as our staff is working feverishly to get caught up.
我们感谢您对这种情况的持续耐心，因为我们的员工正在狂热地工作以赶上。
The node this VPS is on, is online currently, but operating under higher load that it should, and will need be re-installed at some point shortly, for safety purposes, and to resolve the load issue.
此 VPS 所在的节点目前处于在线状态，但在更高的负载下运行，出于安全目的并解决负载问题，需要在不久的某个时候重新安装。
That will take less than an hour typically, and done in the evening usually.
这通常需要不到一个小时的时间，并且通常在晚上完成。
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Regards, 问候
Shawn A. 肖恩·
Managing Director 总经理
LetBox Limited LetBox有限公司
[email protected]
http://letbox.com[/ol]复制代码
