Dear valued customer,
As previously shared, our Los Angeles LAX10 colocation suite (“Colo 4”) at 2260 W El Segundo Blvd was affected by an event due to causes beyond our reasonable control on Sunday, May 21, 2023, resulting in fire and water damage rendering Colo 4 inoperative. In response, we expedited the installation of new cabinets, power circuits, and network fiber connectivity in an adjacent colocation suite within the same building, reducing the standard installation process by several weeks.
Our colocation, cloud, and bare metal customers in Colo 4 were directly affected by this incident. As of today, colocation customers have been provided the infrastructure necessary to migrate their environments, cloud customers with offsite disaster recovery services have been restored at a remote facility, and bare metal server environments are being moved to a new location for data access.
Unfortunately, our local cloud storage and backup systems in Colo 4 were significantly affected by the incident and cloud customers without offsite disaster recovery services are still affected.
We have replaced hardware for both the local storage and backup systems,
but several hard drives remain damaged
, affecting data recovery efforts. We are actively working with drive manufacturers on data recovery solutions.
We appreciate your continued patience and will provide further updates to impacted customers as we progress. If have any immediate concerns or additional questions, please contact us at [email protected] or call 888-365-2656.
Krypt - Sales Team
600 West 7th Street, Suite 510, Los Angeles, CA 90017
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