还有个被封的账户是账户一直在SR无权限，重置密码成功后，登录账户还是密码错误
Hello Amsterdam -
We reviewed your tenancy. It looks like your tenancy is compromised. User has changed your email address in both domains ( default and OracleIdentityCloudService). Hence, you are not able to login or reset your password.
Our plan is to create new user and grant him administrator role in your Default domain. This way, you can login and clean up users and resources created. For this purpose, we need your alternative email address and make sure that you have access to the email. If you do not have alternative email, you can quickly create new email account and share below email.
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In accordance with Oracle’s Security Policy, we require an authorization email from a named User, using the Account’s email address, authorizing us to create the following User as an Account Administrator on your environment(s). Thank you for your understanding and compliance in this matter.
This authorization email must be sent by the authorization provider from the Sold To party (End User) domain email account i.e. [email protected], instead of personal accounts such as gmail.com;
The authorization email cannot come from the User that will be set as Admin (ideally, it should come from the present Administrator);
The attachment format must be in email/message format (.msg, .EML, .pdf), not a screenshot.
Here is the example information:
Subject of email: Add admin request.
Email body:
I authorize Oracle Support to create the following User as (Account Administrator OR Domain Administrator OR Order Activator) on my Cloud Account.
Tenancy name: amsterdam59
Full Name:
Email:
Role: Account Administrator & Identity administrator
SR#: ####
IDCS GUID:####
Please attach above authz email in .msg or PDF format to the SR.
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Please note: Please send above email from new admin's email address to old admin email address ([email protected]). Old admin has to send "approved"/"approval" email as response. Then, attach this email to the SR for processing the request.
