Dear Valued Customers:
As previously shared, our Los Angeles LAX10 colocation suite (“Colo 4”) at 2260 W El Segundo Blvd was affected by an event due to causes beyond our reasonable control on Sunday, May 21, 2023, rendering Colo 4 inoperative.
Over the past several weeks we have worked with third-party data recovery vendors who have now exhausted their data recovery efforts. Unfortunately, the incident at our Los Angeles data center impacted both primary and local backup services and cloud customers that did not have remote backup or offsite disaster recovery services will not be able to recover their data.
We are now in the process of bringing up a new cloud environment. Cloud customers that have been affected will be set up on this new environment. We encourage you to consider remote backup services and explore additional disaster recovery services. Please visit krypt.com or contact your sales representative for more information.
We appreciate your continued patience. If you have additional questions, please call 888-365-2656 or contact [email protected].
Best regards,
Krypt Support
