Important Upcoming Maintenance Window
Dear VirMach Customers,
Over the next week, one or more of your services will be affected by a physical migration. Unfortunately, we do not have an exact maintenance window yet but will provide an update on the network status page as soon as possible. Please visit your service details page, and make a note of the physical server it's located on (it will appear on the top left portion of the screen, on a tooltip.) If your service is on a server labeled as NYC, PHX, ATL, DAL, DEN, SEA, or SJC , then it will be affected. We have already been working in the background to take backups of all services in case of any emergency scenario, and also will be deploying additional physical servers, just in case.
Please understand that ticket volumes will be extremely high, and we may not be able to answer all your questions. Therefore we've answered some common questions below and will continue to update the network status page with additional answers.
*Which locations are affected?*
NYC Metro, Phoenix, Atlanta, Dallas, Denver, Seattle, and San Jose.
*What does this mean?*
There will be a maintenance window where your service will be temporarily unavailable. We are working hard to minimize the total downtime, and coordinating these windows for the fastest possible restoration. Therefore, we do not yet have specific times available.
*Why is this happening?*
One of our providers abruptly discontinued their business, and therefore it's required we move equipment, most likely within the same datacenter facility, but under a new contract with a different company.
*Will my IP address change?*
Most customers will still have the same IP address, but some may have to be changed. If we run ino any problems, the IP address may also change in an emergency scenario. We will provide more information on this on the network status page later today.
*Will my data be migrated?*
Yes, most servers are remaining exactly the same and we also have backups in case of any issues during the migration.
*Will my location change?*
For most services, the location will remain the same, but there's a small possibility that certain services will be moved to a nearby location. If this happens, you can contact us after the migration to move back. However, please check the network status page for any updates.
We apologize for any inconvenience. If there are any errors above, it will be corrected on the network status page.
TL;DR:
纽约、凤凰城、亚特兰大、达拉斯、丹佛、西雅图和圣何塞的机器会迁移；
迁移所需时间无法保证；
服务器地理位置、实例数据和 IP 地址尽可能会保持不变。
