大概意思是他们用的是raid10，但是四块硬盘同时寄掉了，所以数据丢了。
然后我问他有没有提供付费备份服务，他们说正在筹备，但不知道何时上线。
It was caused by a hardware failure and not a human error. This isn't something that happens often and it's the first one that has happened within the 6 months that I have been with spartan. We are looking into paid backups, but we don't have an eta on when we will actually offer them.
